Refund and Returns Policy

Overview

Based on the Federal Law No. 15 of 2020 on Consumer Protection in the UAE, which repeals the Federal Law No. 24 of 2006, the following Return/Refund Policy can be drafted for your online store, Vanguardstore.ae:

Quality Guarantee: All products sold on Vanguardstore.ae are guaranteed to meet standard quality expectations, performance, and match their descriptions accurately.

Return of Defective Products: Customers have the right to return any defective product. If a product is found to be defective upon receipt, customers can request a refund or exchange.

Return Period: Consistent with UAE consumer protection laws, Vanguardstore.ae allows returns of products within 7 days of purchase for online buyers, provided the products are in their original condition and packaging​​.

Disclosure of Return and Refund Policy: As per the law, our return and refund policy is clearly displayed on Vanguardstore.ae for the customers’ information.

Repair and Replacement: In cases where a repair or replacement is possible for a defective product, Vanguardstore.ae will provide customers with information about the nature of defects and the cost of repair.

Refund Process: Refunds will be processed in the same mode of payment used for the purchase. The timeline for the refund will be communicated at the time of return acceptance.

Right to Choose: Customers have the right to choose from a variety of products and services at competitive prices and quality on Vanguardstore.ae.

Customer Service: For any complaints or queries regarding returns or refunds, customers can contact our customer service.

Policy Updates: Vanguardstore.ae reserves the right to update the Return/Refund Policy in accordance with any changes in the UAE consumer protection laws.

Need help?

Contact us at [email protected] for questions related to refunds and returns