FAQ Page

History of the Company

Vanguard Store Dubai traces its origins to the esteemed Vanguard Yachts, a symbol of luxury yachting excellence on the French Riviera. This venture represents the realization of a bold dream: to transplant the Riviera’s lavish sophistication into Dubai’s dynamic and opulent setting. Recognizing an underserved market for premier, technologically advanced water toys, we embarked on a mission to fulfill this demand with unmatched quality and innovation. Our philosophy transcends the mere provision of luxury items; it's about offering an unparalleled lifestyle defined by elegance, cutting-edge technology, and a commitment to excellence. Each product in our collection is meticulously selected to ensure it not only meets but exceeds the expectations of our discerning clientele, embodying the spirit of luxury that is at the heart of everything we do.

Cooperate with Us!

To cooperate with Vanguardstore.ae, start by identifying your area of interest—be it a partnership proposal, feedback, or a complaint—and reach out via our "Contact Us" page, where you'll find email, phone, and contact form options. Provide detailed information about your inquiry to ensure a precise and efficient response. Our team will review your submission and get back to you promptly, valuing your input as part of our commitment to excellence. Should you not hear from us within a reasonable period, please feel free to follow up. At Vanguardstore.ae, we are dedicated to fostering meaningful engagements and value all forms of interaction from our community.

How can I order

Simply browse our collection on Vanguardstore.ae, select your desired product, and follow the checkout process. Our secure payment system ensures your details are protected.

Do you deliver internationally?

Yes, we offer international shipping. Delivery times and costs vary depending on the destination. Please check our shipping policy or contact us for more details.

How secure are my personal and payment details?

Your security is our top priority. We use advanced encryption and security protocols to protect your personal and payment information during every transaction.

How do I know which water toy is right for me?

Our product descriptions offer comprehensive details about each item. For further guidance, feel free to contact our customer service team, who are ready to assist with personalized recommendations.

Can I cancel my order

Yes, you can cancel your order if it has not yet been dispatched. To cancel, please contact our customer service team as soon as possible via the contact details provided on the "Contact Us" page of Vanguardstore.ae. Include your order number and contact information in your cancellation request for swift processing. If your order has already been dispatched, you may need to follow our return process as outlined in our Return and Refund Policy.

Do I have to order online

Yes, all purchases need to be made through our online platform, Vanguardstore.ae. Our website offers a seamless and secure shopping experience, allowing you to browse and select from our exclusive range of luxury water toys at your convenience. For any assistance during the ordering process or for personalized recommendations, our customer service team is readily available to assist you.

Can I return a product

Yes, you can return a product if it meets the conditions outlined in our Return and Refund Policy. Returns are typically accepted within 3 days of delivery, provided the item is in its original condition, unused, and with all its packaging and accessories intact. For specific details on how to initiate a return, please refer to the Return and Refund Policy section on Vanguardstore.ae or contact our customer service for guidance. Exceptions and specific conditions may apply depending on the product, so it's advisable to review the policy thoroughly or reach out to us directly for any clarification.

Are there any warranty or guarantees on your products?

Yes, our products come with manufacturer warranties that vary by product. Detailed warranty information is provided with each product description.

Can I track my order

Yes, you can track your order. Once your order is dispatched, Vanguardstore.ae will send you a tracking number via email. You can use this number on our courier's website to monitor the progress of your delivery and get real-time updates on its location and estimated arrival time. If you encounter any issues with tracking your order or if you have not received a tracking number, please contact our customer service team for assistance.

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